We are here for you: Support & Maintenance

Your CRM solution has been successfully implemented and is operational. You now need to be able to use your system efficiently and to continue to extend it. The requirement: fast and professional help, whenever it is necessary.

Sybit provides support and maintenance contracts with various service levels and response times. We have built up a support team specifically for this purpose and an infrastructure for remote support, enabling us to provide you with quick and direct support. Via the Sybit Issue Tracker you can follow the status of your requests and make enquiries per Internet, as an alternative to phoning or sending e-mails.

• Consulting support
  We are available for your consulting enquiries. The commercial framework conditions are clarified, enabling consulting support to occur promptly
• Support
  Operational support based on Service Level Agreements (response times, stand-by times up to 7/24) where 1st, 2nd or 3rd level support is possible depending on the agreement.
• Maintenance
  We will assume responsibility for your CRM system. This includes, for example, monitoring the middleware, importing updates and patches, and system monitoring, and last but not least, assuming responsibility for system operations.

We would be pleased to draw up a support or maintenance model tailored to your needs.