Customer Interaction Center: looking after customers centrally

Regardless of whether by e-mail, fax, letter or telephone. Whether service or sales-oriented. All customer enquiries land in the Customer Interaction Center (CIC). It should be noted that the modern CIC no longer resembles classic call centers. As an intelligent customer interface and central communications platform, linked to sales and service-focused divisions, it is primarily the heart of a customer-focused company.

Among the things that staff can do at the CIC are

• access solution databases and process enquiries directly
• plan service calls
• create, transfer and follow activities
• request and supplement missing data with the aid of proactive messages

We will support you in setting up SAP CRM Interaction Center solutions and in particular with the integration of the entire CRM process as well as the telephony integration.