Providing good advice while on the road

For SAP CRM there are - depending on the requirement and preferred end device – various means to access CRM data while out of the office. The solutions available on the market are just as diverse as the requirements of users.

Suitable solutions for sales reps and service technicians

Typical mobile users are sales representatives in the field and service technicians. For sales reps, the main issue is to have access to all important data when preparing for a customer appointment. They need to be able to retrieve and add to contact data quickly and easily, and record and update reports of visits while on the road. In some industries, there is a requirement to prepare quotations on the spot with the customer, to negotiate, and perhaps even print quotations to give directly to the customer.  As experts for configuration and pricing, we are also very competent with offline issues. More

Service technicians need to be informed about their upcoming service calls and be able to record time and material reports. Sometimes, the customer needs to receive reports or invoices on the spot.

The solutions available are as varied as the requirements – starting from applications to the installation on laptops via handheld tools for a wide range of devices through to offline scenarios based on forms or office tools, or own developments using mobile frameworks from SAP and other manufacturers.

We have a complete overview of the latest trends, new, and tried and tested applications and will gladly assist you in finding the best solution for your needs, whether online or offline, laptop or handheld. Furthermore, we will support you in introducing your mobile solutions, enhancing them if required, or developing customized solutions specific to your customer needs.

Take advantage of our experience and know-how

• NEO Mobile Suite
• Adobe Interactive Forms
• SAP NetWeaver Mobile
• Solutions for handhelds from Blackberry to iPhone
• Mobile Sales Online
• Mobile Sales
• Mobile Service