Service: providing perfect service
Companies are increasingly basing their purchasing decision on the quality of service provided by the manufacturer. Therefore, it is essential to do the ground work early in order to provide excellent service, ensuring both customer loyalty and market share.
Sybit will support you
in selecting, adapting, and setting up the service processes that are relevant for you:/p>
ERP Integration
- Matching CRM Service processes to existing ERP CS processes
- Integrating CRM service into logistics, controlling and financial processes of SAP ERP
Service order management
- Complete service order management
- Closed cycle due to service call feedback and ERP integration
Service contract management
- Service level administration
- Planned services
Complaint and returns processing
- Processing complaints and return deliveries
- Intelligent solution database
- Handling recall actions
Resource and manpower planning
- Planning service calls
- Dynamic resource deployment
- Integration with the personnel data administration system
Repair processing
- Processing workshop repairs
- Equipment hire administration
- Administration of repair and workshop processes
Inventory management
- Bi-directional exchange with SAP ERP
- Complete view of data for technical objects
- Hierarchies, counted levels, ...
Warranty processing
- Customer and supplier warranties
- Product registration
- Integration of external logistics services
E-Service and mobile solutions
- Pre-defined service and support portal in the Internet
- Online services for a problem solution database, service enquires, product registration, reporting system for warranty claims, status tracking, etc.
- Mobile SAP integrated service solutions with NEO Mobile Suite
Service analyses
- Evaluation tools for comparing target/actual levels in service areas
- Projection and simulation tools for pro-active service planning
With our SAP CRM based solutions, you will benefit from closed information cycles and integrated processes, which extend through to your company’s logistics, controlling and financial processes. Fast Response Time. Excellent Service. Satisfied Customers.
