Keyvisual SAP Hybris Cloud for Service bei Gebhardt

GEBHARDT: Boosting After-Sales Business with SAP Hybris Cloud for Service

GEBHARDT conveyor systems transport a wide range of products from A to B worldwide. To ensure smooth material flows, the company supports its customers with many innovative services. Now it is using the SAP Hybris Cloud for Service solution to boost its after-sales business.

The solution provides an overview of pending orders – even when on the road. Required spare parts can be identified quickly and ordered online, accelerating repair and maintenance work considerably. With SAP Hybris Cloud for Service, GEBHARDT is able to optimize its processes by providing reports to the accounting department in real time to be invoiced immediately. This enables the company to assess specific business opportunities.

Optimizing service processes for satisfied customers

Objectives

  • Increase service revenue
  • Map maintenance and repair services transparently for future decades to come
  • Reduce paper-based processes

Why SAP Hybris solutions?

  • SAP Hybris Cloud for Service solution, which fully integrates with the SAP ERP application and the SAP Hybris Cloud for Sales solution
  • Cloud license model that reduces costs and supports growth
  • Real-time functionality, which enables quick access to all relevant data
  • Standard functions that let companies offer lifetime services to customers

Resolution

  • Holistic customer support, from inquiry to maintenance
  • Reliable, secure, and up-to-date system
  • High user acceptance
  • Mobile access to customer and service information
  • Low system maintenance and service costs

Future plans

  • Reduced downtime risks for customers because of faster spare part deliveries
  • Accelerated invoice processes through simplified time tracking and digital assembly reports
  • Simplified deployment planning with early involvement of service technicians
  • Increased revenue potential in service and training

“A good relationship between our service staff and the plant operator has a positive impact on our revenue. As a result, we strive to achieve high customer satisfaction in after-sales business too. SAP Hybris Cloud for Service helps us do so.”

Marco Gebhardt, Managing Director, GEBHARDT Fördertechnik GmbH

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