SAP Commerce Cloud
Ensure an extraordinary and personal customer experience to enhance loyalty and boost sales.
SAP Hybris is the market-leading solution to effectively manage your communication, sales, and customer service processes across all channels. All product data is managed and prepared centrally on a single platform for cross-media publication.
The SAP Hybris software components based on the latest open technology
- enable you to map sales and order management electronically and to coordinate, synchronize, and optimize interactions with end customers and sales partners across several sales channels,
- allow you to handle the entire order process as well as the online presentation of dynamic contents,
- and support you with comprehensive functionalities from lead processing to customer loyalty measures.
The solution is a modular suite, where the modules can be used either individually or as part of an overall solution. The application can be linked conveniently to ERP, CRM, and Supply Chain systems via interfaces.
And to be able to specifically address the different requirements and usage patterns of private and business customers, SAP Commerce Cloud offers you the applications especially for B2C and B2B Commerce, which make available target-group-specific functions.
The market-leading commerce solution for companies aiming to be market leaders themselves:
- Assessed as “market leader” by Gartner and Forrester
- Global in every way: several websites, several languages, several currencies
- Increased efficiency through high innovation speed and minimum overall operating costs
- With a modern, standardized platform based on open standards
- Agile, scalable, expandable: “The last commerce platform you will ever need™”
- Innovative combinations of comprehensive B2B and state-of-the-art B2C functions
SAP Commerce Cloud for B2B – inspire business customers and enhance customer loyalty for the long term
Your customers will benefit from an outstanding user experience and personalization as part of a Customer Journey that treats them with respect. You will be able to enhance loyalty and revenues sustainably and grow successfully with satisfied customers. Coherent Customer Journeys, 24/7 self-service options, as well as a well-targeted supply of information guarantee a high level of customer satisfaction. The market-leading omnichannel commerce software supports even the most demanding and complex B2B ecosystems.
SAP Commerce Cloud for B2B will benefit you in a variety of ways:
SAP Commerce Cloud for B2C –
Simply do what your customers expect of you
With SAP Commerce Cloud for B2C, you can ensure an inspiring Customer Experience at all digital and physical touchpoints. Create context-specific and relevant experiences from the first search steps to customer-centered order processing, which will motivate your customers to make more purchases and make your business even more successful in the digital sphere.
SAP Commerce Cloud for B2C will provide benefits in the following areas:
SAP Commerce Cloud is a part of SAP C/4HANA and SAP Customer Experience
By networking intelligent marketing automation, sales and service CRM, as well as e-commerce, companies will succeed in achieving the seamless integration of all customer-oriented processes and the company-wide collection, summarization, analysis, and utilization of valuable data for accurately tailored customer communication, customer interaction, and customer transaction.